Finish&Bloom – Shipping & Returns Policy

Shipping Policy

Where do we ship?

We proudly ship to over 100 countries globally, including:

• Europe

• Latin America (Costa Rica, Mexico, Brazil, etc.)

• The Caribbean (Aruba, Curaçao, etc.)

• The United States and Canada

• Asia and Oceania

• The Middle East and Africa

What is DDP (Delivered Duty Paid)?

At Finish&Bloom, we provide a DDP (Delivered Duty Paid) shipping service for all international orders. This means that we take care of all import duties, customs fees, and taxes on your behalf before the package is delivered to you.

How long will my delivery take?

Delivery times vary based on the destination:

• Europe: 5–10 business days

• Latin America & The Caribbean: 7–14 business days

• USA & Canada: 5–12 business days

• Asia & Oceania: 7–15 business days

Please note that during peak seasons or due to customs inspections, delivery times may be slightly longer.

Do I need to pay any additional charges?

No, with our DDP service, all duties, taxes, and customs fees are included in the price you pay at checkout.
There are no extra charges upon delivery.

Which courier services do you use?

We work with trusted courier partners specialising in international DDP deliveries, including:

• DHL Express

Your delivery method is selected based on your location to ensure the fastest and most reliable service.

Can I track my order?

Yes! All our international orders are trackable.
You will receive a tracking number as soon as your order is dispatched, so you can follow its journey until it reaches your door.

What happens if I’m not at home when my order arrives?

If you’re not home when your delivery arrives, the courier will attempt a re-delivery.
Many of our courier partners also offer online options to reschedule a convenient delivery time.

Are there any countries where DDP service is not available?

Our DDP service covers the vast majority of destinations.
If we’re unable to offer DDP to your country, we’ll let you know before your order is confirmed.

Can I change my delivery address?

Once your order is dispatched, it is usually not possible to change the delivery address.
If you need to change your address, please contact us as soon as possible, and we will try to assist you.

What happens if I don’t receive my order or there’s an issue with delivery?

If there’s a problem with your order or delivery, please contact our customer service team immediately.
We’ll work to resolve the issue as quickly as possible.

Returns & Exchanges Policy

Can I return my order?

Yes, we accept returns on unopened and unused products within 30 days from the date of receipt.
To be eligible for a return, products must be in their original, sealed packaging.

How do I return an item?

To return an item, please contact our customer service team at hello@finishandbloom.com for further instructions.
Please note, customers are responsible for the cost of return shipping.

Can I exchange an item?

We do not offer exchanges directly. However, you may return your item and place a new order for a different product.
We recommend contacting us before returning, so we can guide you through the process.

What if I received a damaged or faulty item?

If your item arrives damaged or faulty, please contact us immediately at hello@finishandbloom.com, and we will arrange for a replacement or full refund.

How will I receive my refund?

Once your return is received and inspected, we will process your refund to the original method of payment.
Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

Need help?

If you have any questions or concerns about shipping or returns, our customer support team is here to assist you.
Email: hello@finishandbloom.com